Entrepreneurial Universities: The Role of Knowledge Service Innovation
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Abstract
The complexity of today's world is constantly creating new challenges for higher education institutions, and they must continually be consistent and accountable to maintain standards of excellence and compete in international education markets. Being or becoming an entrepreneurial higher education institution is a response to these challenges. There is no "unique" approach, but there are different ways in which higher education institutions behave in an entrepreneurial and creative way. The purpose of this article was to explain how universities can become more entrepreneurial by changing how they provide knowledge. This article is based on the results of a literature review in the fall and winter of 2020 and is in line with the doctoral dissertation that is currently being done in the "Virtual School, Medical Education and Management, Shahid Beheshti University of Medical Sciences." After 1989, a review of the limited, focused literature on service innovation, with an emphasis on knowledge-based service innovation, was done. Service innovation is multidimensional and interactive in nature and can be examined from both technological (information and communication technology developments) and non-technological (organizational innovations) aspects. Accordingly, knowledge-based services include services based on professional knowledge and technology knowledge. Universities need to focus on innovation in both aspects of knowledge-based services. If universities are to become entrepreneurial universities, it is important to explain the comprehensive model of entrepreneurial universities by focusing on the dimensions, concepts, opportunities, challenges, and requirements for knowledge service innovation and then apply it to medical universities to fits their needs.
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2. Khosravi Pour, Bahman, Zanganeh. Entrepreneurial University (Concept, Necessity and Challenges). Appl Stud Manag Dev Sci 2018;14:61-74.
3. Muller E, Doloreux D. What we should know about knowledge-intensive business services. Technol Soc 2009;31:64-72.
4. St Clair G. Knowledge services: A strategic framework for the 21st century organization. Germany: De Gruyter Saur; 2016.
5. Giannopoulou E, Gryszkiewicz L, Barlatier PJ. A conceptual model for the development of service innovation capabilities in research and technology organisations. Int J Knowl Manag Stud 2011;4:319-35.
6. Tidd J, Hull FM. Managing service innovation: the need for selectivity rather than ‘best practice’. New Technol Work Employ 2006;21:139-61.
7. Salami R, Mirzaee H, Safardoust A. Towards The Knowledge Based Economics by Investigating the Internal Relationship Between the Dimensions of Input and Output of the Global Indicator of Innovation. J Technol Dev Manag 2013;13:16-25.
8. Ettlie JE, Rosenthal SR. Service innovation in manufacturing. J Serv Manag 2012;23:440-54.
9. Adli F. The need for knowledge creation. Rahyaft 2008;42:19-23.
10. Razavi H, Naghadeh H, Adli F. Can Knowledge Be Managed? Rahyaft 2015;25:89-99.
11. Storey C, Cankurtaran P, Papastathopoulou P, Hultink EJ. Success factors for service innovation: A meta‐analysis. J Prod Innov Manage 2016;33:527-48.
12. Samadi Miarkalai H, Aghajani H, Samadi Miarkalai H. Evaluation of entrepreneurial university indices in Mazandaran University based on fuzzy method. J Entrep Dev 2014;7:369-88.
13. De Jong JP, Bruins A, Dolfsma W, Meijaard J. Innovation in service firms explored: what, how and why. (Accessed at http://km.behdasht.gov.ir/www, Zoetermeer.)
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15. Schaefer RT. Sociology A Brief Introduction. 10th ed. New York, United States: McGraw-Hil; 2012.
16. Birkinshaw J, Hamel G, Mol MJ. Management innovation. Acad Manage Rev 2008;33:825-45.
17. Witell L, Snyder H, Gustafsson A, Fombelle P, Kristensson P. Defining service innovation: A review and synthesis. J Bus Res 2016;69:2863-72.
18. Gallouj F, Weinstein O. Innovation in services. Res Policy 1997;26:537-56.
19. Nguyen-Thi TU, Mothe CD. The link between non‐technological innovations and technological innovation. European J Innov Manage 2010;13:313-32.
20. Chichkanov N, Miles ID, Belousova V. Conditions for innovation in KIBS: Evidence from Russia. Higher School of Economics Research Paper No WP BRP. 2019;92
21. Safdari Ranjbar M, Ghazi Nori SS, Tavakoli G. Service Innovation (Concepts, Features, Approaches, Perspectives and Policies). Roshd-e-Fanavari 2016;4:1.
22. Crespi G, Criscuolo C, Haskel J, Hawkes D. Measuring and understanding productivity in UK market services. Oxford Review of Economic Policy 2006;22:560-72.
23. Hipp C, Tether BS, Miles I. Effects of innovation in standardised, customised and bespoke services: evidence from Germany. Serv Innov 2003;9:175.
24. Schmenner RW. How can service businesses survive and prosper. Sloan Manage Rev 1986;27:321-32.
25. Randhawa K, Scerri M. Service innovation: A review of the literature. In: Agarwal R, Selen W, Roos G, Green R, eds. The handbook of service innovation. London: Springer; 2015:27-51.
26. Miles I. Services in the new industrial economy. Futures 1993;25:653-72.
27. Francis D, Bessant J. Targeting innovation and implications for capability development. Technovation 2005;25:171-83.
28. Miles I. Introduction to service innovation. In: Macaulay LA, Miles I, Wilby J, Tan YL, Zhao L, Theodoulidis B, eds. Case studies in service innovation. New York, NY: Springer; 2012:1-15.
29. Miles ID, Belousova V, Chichkanov N. Knowledge intensive business services: ambiguities and continuities. Foresight 2018;20.
30. Azizi Rad M. Investigating the role of knowledge management on organizational innovation. Sci J Lorestan Disciplin Sci 2019;7:27-60.
31. Kemppilä S, Mettänen P. Innovations in knowledge-intensive services. 5th International CINet Conference. 2004 Sep 22, Sydney, 2044:326-35.
32. Miles I, Kastrinos N, Flanagan K, Bilderbeek R, Den Hertog P, Huntink W, et al. Knowledge-Intensive Business Services: Users. Carriers and Sources of Innovation. EIMS publication; 1995.
33. Gibb A, Hofer AR, Klofsten M. The entrepreneurial and innovative higher education institution. heinnovate 2018.
34. Fartash K, Yazdi MSK. The Role Universities and Research Institutes Plays in Science and Technology Development and Policies Supporting Them. J Sci Technol Policy 2019;12:255-67.
35. Nabipour I, The Fifth Generation University: Based on the Quintuple Helix of Carayannis and Campbell. Iran South Med J 2020;23:165-94.
36. Den Hertog P. Managing service innovation: firm-level dynamic capabilities and policy options: Dialogic Innovatie & Interactie Utrecht; 2010.
37. Edvardsson B, Olsson J. Key concepts for new service development. Serv Ind J 1996;16:140-64.
38. Ganz W. Strengthening the services sector—needs for action and research. Berlin, Heidelberg: Advances in services innovations; 2007:223-56.
39. Toivonen M. Different types of innovation processes in services and their organisational implications. In: Gallouj F, Djellal F, eds. The handbook of innovation and services. United Kingdom: Edward Elgar Publishing; 2010.
40. Ghardashi F, Yaghoubi M, Bahadori M, Teymourzadeh E. Innovation capability in medical sciences universities: A qualitative study of Iran. J Educ Health Promot 2019;8:16.
41. Teece DJ. Explicating dynamic capabilities: the nature and microfoundations of (sustainable) enterprise performance. Strateg Manag J 2007;28:1319-50.
42. Aas TH. Implementing a value assessment tool for service innovation ideas. Int J Innov Manag 2010;14:1149-67.
43. Cirera X, Frias J, Hill J, Li Y. A Practitioner's Guide to Innovation Policy: Instruments to Build Firm Capabilities and Accelerate Technological Catch-Up in Developing Countries. USA: World Bank; 2020.
44. Khoddamabbasi N, Shahryaripour R, Aminbeidokhti A. Presentation Model of Innovation at the University, Based on Culture of Learning and Knowledge Managemen. High Educ Lett 2017;10.
45. Safdari Ranjbar M, Ghazinoori S. The Role of Science, Technology and\Innovation Policies in the Development of Sectoral Systems of Innovation. J Sci Technol Policy 2019;2:155-69.
46. Barras R. Interactive innovation in financial and business services: the vanguard of the service revolution. Res Policy 1990;19:215-37.
47. Jalil M, Mirzazadeh A, Jafarian A. Expansion of the concept of scholarship: Educational scholarship and its application in Iran. Iran J Med Educ 2009;9:167-80.
48. Sajadi SA, Mokhtari Nouri J, Nezamzadeh M. Comparative study of nursing education in Iran and Japan. J Clin Excell 2016;4:81-99.
49. Kiani M, Khanjankhani KH, Shirvani M, Ahmadi B. Strengthening the Primary Health Care System in Iran: A Comprehensive Review Study. J Sch Public Health Inst Public Health Res 2020;18:121-38.
50. Knowledge Management System of the Ministry of Health and Medical Education. Management Development Center and Administrative Transformation, 2020. (Accessed at http://km.behdasht.gov.ir/.)
2. Khosravi Pour, Bahman, Zanganeh. Entrepreneurial University (Concept, Necessity and Challenges). Appl Stud Manag Dev Sci 2018;14:61-74.
3. Muller E, Doloreux D. What we should know about knowledge-intensive business services. Technol Soc 2009;31:64-72.
4. St Clair G. Knowledge services: A strategic framework for the 21st century organization. Germany: De Gruyter Saur; 2016.
5. Giannopoulou E, Gryszkiewicz L, Barlatier PJ. A conceptual model for the development of service innovation capabilities in research and technology organisations. Int J Knowl Manag Stud 2011;4:319-35.
6. Tidd J, Hull FM. Managing service innovation: the need for selectivity rather than ‘best practice’. New Technol Work Employ 2006;21:139-61.
7. Salami R, Mirzaee H, Safardoust A. Towards The Knowledge Based Economics by Investigating the Internal Relationship Between the Dimensions of Input and Output of the Global Indicator of Innovation. J Technol Dev Manag 2013;13:16-25.
8. Ettlie JE, Rosenthal SR. Service innovation in manufacturing. J Serv Manag 2012;23:440-54.
9. Adli F. The need for knowledge creation. Rahyaft 2008;42:19-23.
10. Razavi H, Naghadeh H, Adli F. Can Knowledge Be Managed? Rahyaft 2015;25:89-99.
11. Storey C, Cankurtaran P, Papastathopoulou P, Hultink EJ. Success factors for service innovation: A meta‐analysis. J Prod Innov Manage 2016;33:527-48.
12. Samadi Miarkalai H, Aghajani H, Samadi Miarkalai H. Evaluation of entrepreneurial university indices in Mazandaran University based on fuzzy method. J Entrep Dev 2014;7:369-88.
13. De Jong JP, Bruins A, Dolfsma W, Meijaard J. Innovation in service firms explored: what, how and why. (Accessed at http://km.behdasht.gov.ir/www, Zoetermeer.)
14. Vicky P. Innovation in Services. DTI OCCASIONAL Papaer No. 9 ERIC; June 2007. (Accessed June, 2007, at http://www.dti.gov.uk/innovation/technologystrategy/tsb.)
15. Schaefer RT. Sociology A Brief Introduction. 10th ed. New York, United States: McGraw-Hil; 2012.
16. Birkinshaw J, Hamel G, Mol MJ. Management innovation. Acad Manage Rev 2008;33:825-45.
17. Witell L, Snyder H, Gustafsson A, Fombelle P, Kristensson P. Defining service innovation: A review and synthesis. J Bus Res 2016;69:2863-72.
18. Gallouj F, Weinstein O. Innovation in services. Res Policy 1997;26:537-56.
19. Nguyen-Thi TU, Mothe CD. The link between non‐technological innovations and technological innovation. European J Innov Manage 2010;13:313-32.
20. Chichkanov N, Miles ID, Belousova V. Conditions for innovation in KIBS: Evidence from Russia. Higher School of Economics Research Paper No WP BRP. 2019;92
21. Safdari Ranjbar M, Ghazi Nori SS, Tavakoli G. Service Innovation (Concepts, Features, Approaches, Perspectives and Policies). Roshd-e-Fanavari 2016;4:1.
22. Crespi G, Criscuolo C, Haskel J, Hawkes D. Measuring and understanding productivity in UK market services. Oxford Review of Economic Policy 2006;22:560-72.
23. Hipp C, Tether BS, Miles I. Effects of innovation in standardised, customised and bespoke services: evidence from Germany. Serv Innov 2003;9:175.
24. Schmenner RW. How can service businesses survive and prosper. Sloan Manage Rev 1986;27:321-32.
25. Randhawa K, Scerri M. Service innovation: A review of the literature. In: Agarwal R, Selen W, Roos G, Green R, eds. The handbook of service innovation. London: Springer; 2015:27-51.
26. Miles I. Services in the new industrial economy. Futures 1993;25:653-72.
27. Francis D, Bessant J. Targeting innovation and implications for capability development. Technovation 2005;25:171-83.
28. Miles I. Introduction to service innovation. In: Macaulay LA, Miles I, Wilby J, Tan YL, Zhao L, Theodoulidis B, eds. Case studies in service innovation. New York, NY: Springer; 2012:1-15.
29. Miles ID, Belousova V, Chichkanov N. Knowledge intensive business services: ambiguities and continuities. Foresight 2018;20.
30. Azizi Rad M. Investigating the role of knowledge management on organizational innovation. Sci J Lorestan Disciplin Sci 2019;7:27-60.
31. Kemppilä S, Mettänen P. Innovations in knowledge-intensive services. 5th International CINet Conference. 2004 Sep 22, Sydney, 2044:326-35.
32. Miles I, Kastrinos N, Flanagan K, Bilderbeek R, Den Hertog P, Huntink W, et al. Knowledge-Intensive Business Services: Users. Carriers and Sources of Innovation. EIMS publication; 1995.
33. Gibb A, Hofer AR, Klofsten M. The entrepreneurial and innovative higher education institution. heinnovate 2018.
34. Fartash K, Yazdi MSK. The Role Universities and Research Institutes Plays in Science and Technology Development and Policies Supporting Them. J Sci Technol Policy 2019;12:255-67.
35. Nabipour I, The Fifth Generation University: Based on the Quintuple Helix of Carayannis and Campbell. Iran South Med J 2020;23:165-94.
36. Den Hertog P. Managing service innovation: firm-level dynamic capabilities and policy options: Dialogic Innovatie & Interactie Utrecht; 2010.
37. Edvardsson B, Olsson J. Key concepts for new service development. Serv Ind J 1996;16:140-64.
38. Ganz W. Strengthening the services sector—needs for action and research. Berlin, Heidelberg: Advances in services innovations; 2007:223-56.
39. Toivonen M. Different types of innovation processes in services and their organisational implications. In: Gallouj F, Djellal F, eds. The handbook of innovation and services. United Kingdom: Edward Elgar Publishing; 2010.
40. Ghardashi F, Yaghoubi M, Bahadori M, Teymourzadeh E. Innovation capability in medical sciences universities: A qualitative study of Iran. J Educ Health Promot 2019;8:16.
41. Teece DJ. Explicating dynamic capabilities: the nature and microfoundations of (sustainable) enterprise performance. Strateg Manag J 2007;28:1319-50.
42. Aas TH. Implementing a value assessment tool for service innovation ideas. Int J Innov Manag 2010;14:1149-67.
43. Cirera X, Frias J, Hill J, Li Y. A Practitioner's Guide to Innovation Policy: Instruments to Build Firm Capabilities and Accelerate Technological Catch-Up in Developing Countries. USA: World Bank; 2020.
44. Khoddamabbasi N, Shahryaripour R, Aminbeidokhti A. Presentation Model of Innovation at the University, Based on Culture of Learning and Knowledge Managemen. High Educ Lett 2017;10.
45. Safdari Ranjbar M, Ghazinoori S. The Role of Science, Technology and\Innovation Policies in the Development of Sectoral Systems of Innovation. J Sci Technol Policy 2019;2:155-69.
46. Barras R. Interactive innovation in financial and business services: the vanguard of the service revolution. Res Policy 1990;19:215-37.
47. Jalil M, Mirzazadeh A, Jafarian A. Expansion of the concept of scholarship: Educational scholarship and its application in Iran. Iran J Med Educ 2009;9:167-80.
48. Sajadi SA, Mokhtari Nouri J, Nezamzadeh M. Comparative study of nursing education in Iran and Japan. J Clin Excell 2016;4:81-99.
49. Kiani M, Khanjankhani KH, Shirvani M, Ahmadi B. Strengthening the Primary Health Care System in Iran: A Comprehensive Review Study. J Sch Public Health Inst Public Health Res 2020;18:121-38.
50. Knowledge Management System of the Ministry of Health and Medical Education. Management Development Center and Administrative Transformation, 2020. (Accessed at http://km.behdasht.gov.ir/.)
| Files | ||
| Issue | Vol 60 No 8 (2022) | |
| Section | Review Article(s) | |
| DOI | https://doi.org/10.18502/acta.v60i8.10832 | |
| Keywords | ||
| Entrepreneur Services Service Innovation Knowledge –intensive Service Innovation Entrepreneur University | ||
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How to Cite
1.
Yazdani S, Majidi F, Bayazidi S, Dehnavi H. Entrepreneurial Universities: The Role of Knowledge Service Innovation. Acta Med Iran. 2022;60(8):479-491.
